Certainly! Here is the updated Cancellations & Refunds Policy with the new phone number:
Cancellations & Refunds Policy for Endeavours & Triumphs
Effective Date: January 20, 2025
Thank you for shopping with Endeavours & Triumphs! We want you to be completely satisfied with your purchase. This Cancellations & Refunds Policy outlines the procedures and conditions for cancellations, refunds, and returns for products purchased on our website https://endeavoursandtriumphs.com/.
1. Cancellations
- Order Cancellation by Customer:
You may cancel your order within 24 hours of placing it, provided the order has not already been processed or shipped. To cancel your order, please contact us immediately at info@endeavoursandtriumphs.com or +91 9010 676 169. - If your order is eligible for cancellation, we will process the cancellation and notify you via email. Please note that once your order has been dispatched, it cannot be canceled.
- Order Cancellation by Endeavours & Triumphs:
We reserve the right to cancel any order at our discretion due to reasons such as product availability, pricing errors, or if the shipping address is incorrect or undeliverable. In such cases, you will be notified and a full refund will be issued.
2. Refunds
- Refund Eligibility:
Refunds are applicable only under the following circumstances: - You received a damaged, defective, or incorrect product.
- Your order was canceled by Endeavours & Triumphs prior to shipment.
- Refunds will be processed in the original mode of payment (credit card, debit card, UPI, net banking, etc.), and you will be notified once the refund has been successfully issued.
- Refund Processing Time:
Once your refund request is approved, it may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
3. Returns and Exchanges
- Returns:
We accept returns for damaged, defective, or incorrect products within 7 days from the date of delivery. To initiate a return, please contact us at info@endeavoursandtriumphs.com with the following details: - Order number
- Product name
- Issue description (e.g., damaged, defective, wrong item)
- Photographic evidence (if applicable)
- Upon approval, we will provide you with instructions on how to return the product. The returned product should be unused, in its original condition, and with all packaging intact.
- Exchanges:
Exchanges are only allowed for incorrect or defective products. If you would like to exchange a product, please follow the return process and contact us for further assistance. Once we receive the returned item, we will ship the exchanged product at no additional shipping charge. - Non-Returnable Products:
The following products are non-returnable and cannot be refunded or exchanged: - Items marked as “final sale” or “non-returnable” at the time of purchase.
- Personalized or customized products (unless damaged or defective).
4. Conditions for Refunds and Returns
- Products must be in their original packaging and unused.
- All tags, labels, or seals should be intact and not tampered with.
- The product must not be damaged due to misuse or negligence by the customer.
Refunds or exchanges will not be processed if these conditions are not met.
5. How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact our customer support team at info@endeavoursandtriumphs.com or +91 9010 676 169 within 7 days of receiving your order.
- Provide the necessary details:
- Order number
- Reason for the refund or return
- Product condition
- Photographic evidence (if applicable)
- Once your request is received, we will verify the details and send you instructions on how to return the product (if applicable).
- Upon successful return verification, we will process your refund or exchange request.
6. Shipping Costs for Returns
- If the return is due to a damaged, defective, or incorrect product, Endeavours & Triumphs will bear the return shipping costs.
- If the return is due to other reasons, such as change of mind, the customer will be responsible for the return shipping charges.
7. Exceptions
- We do not offer refunds for products purchased during promotional sales or clearance events unless the product is defective or damaged.
- We do not process refunds for products that are returned after the 7-day return period has passed.
8. Contact Us
If you have any questions or concerns regarding cancellations, returns, or refunds, please feel free to reach out to our customer support team:
Email: info@endeavoursandtriumphs.com
Phone: +91 9010 676 169
Customer Service Hours: Monday – Friday, 9 AM to 6 PM (IST)
By purchasing from Endeavours & Triumphs, you acknowledge that you have read, understood, and agree to the terms of this Cancellations & Refunds Policy. Thank you for choosing us!